H2020 CREMA - Cloud-based Rapid Elastic MAnufacturing
Cloud-based Rapid Elastic Manufacturing
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BAM solutions aiming business process monitoring

BAM solutions aiming business process monitoring

Business process monitoring is one of the best ways to increase flexibility and respond more rapidly to changing markets. The actual market forces enterprises to track these changes in real-time so that they can react to the real needs. Various monitoring tools known as Business intelligence can be used to facilitate these purposes. However, regular dashboard like applications that tend to provide real-time charts are not useful enough to improve all business aspects, as they do not actually report the current state of business processes. For that aim more specific monitoring tools are needed and this is where business activity monitoring comes.

Business activity monitoring, also known as BAM is a tool with the aim of monitoring business activities, such as operations, processes and transactions to take better business decisions. A current BAM solution provides KPIs (key performance indicator) based dashboard that helps evaluating the current status of the processes. The main goal of BAM solutions is to monitor real-time business metrics and detect events, filter them and trigger business process management solutions. The main difference between BAM and BI solutions is that BAM solutions are developed for reporting rather than analyzing information while Business intelligence is used in future predictions. As the main objective of the BAM systems is to report the actual status of the business, various criteria need to be set in order to evaluate them. In many cases the criteria selected to evaluate the current situation are the well known business rules.

A business rule defines or constraints some aspect of business and resolves to either true or false. These kinds of rules evaluate the precise moment where a condition is reached and in many cases the use of these kind of rules are more than enough to evaluate the processes status. However when various given conditions need to be taken into account the simple business rules are not enough. In many situations, organizations instead of evaluating just a single KPI value, they also need to control the previous values of that business rule. In the same way a time window could be considered for those rules as an alarm is just triggered when a precise condition has been met during a batch time. When we talk about this kind of rules, we are talking about complex rules.

Technically speaking the difference between the simple business rules and complex business rules is that the simple business rules are recommended for stateless processing, where there is not preprocessing, while complex business rules are used when there is a correlation between the events over a time window. BAM systems are useful monitoring tools but it is important to know what it is really worth to monitor. The combination between simple business rules and complex business rules could be a perfect approach for almost any enterprise.